Tourism (Registration and Licensing of Food, Beverage and Entertainment Enterprise) Regulations, 2016 (L.I. 2238)Regulation 13—Grading of category “A” formal food and beverage enterprise(1) For the purpose of these Regulations, a category “A” formal food and beverage enterprise, in addition to satisfying the requirements in the First Schedule, shall be graded as follows:(a) Grade One, if(i) it has excellent quality furnishing, fixtures and fittings;(ii) there is a wide variety of cuisine;(iii) there is a wide selection of alcoholic and non-alcoholic beverages;(iv) patrons are escorted to the table and seating courtesies accorded;(v) linen and napkins are replaced after use;(vi) staff have the knowledge to explain menu items to guests;(vii) staff make menu recommendations on request;(viii) the menu and drink or wine list is detailed and professionally presented;(ix) high quality glassware and tableware are provided;(x) paper, plastic and styrofoam plates are not used;(xi) there is soothing music playing in the background;(xii) there is an atmosphere of elegance and grandeur in terms of decoration and furnishing;(xiii) there is a professionally trained chef;(xiv) there is a well laid out and equipped kitchen; (xv) kitchen hygiene is strictly observed.(xvi) cleanliness is impeccable throughout the establishment;(xvii) extractor hoods are cleaned twice a year;(xviii) the kitchens, walls and floors are of washable and impermeable material;(xix) kitchen equipment and machines are maintained and kept dean and in good working order;(xx) the kitchen has different stations depending on the cuisine offered;(xxi) there is a kitchen line equipped with garnish, plates and rack for order tickets;(xxii) customer service is attentive but not invasive;(xxiii) staff are trained to be courteous and professional in service delivery;(xxiv) a high level of professional service is provided; and(xxv) various styles of service are provided;(b) Grade Two, if(i) it has good quality furnishing, fixtures and fittings;(ii) there is a good selection of cuisine, alcoholic and non-alcoholic beverages;(iii) the menu and drink or wine list is professionally presented;(iv) professional service is provided;(v) there is a comfortable ambience conducive to dining;(vi) there is a kitchen line equipped with garnish, plates and holder for order tickets;(vii) there is an adequately equipped kitchen; (viii) kitchen hygiene is strictly observed;(ix) cleanliness is maintained throughout the establishment;(x) kitchen equipment and machines are maintained and kept clean and in good working condition;(xi) there is a trained cook or supervisor; and(xii) staff are courteous, skilled and offer a high level of service; or(c) Grade Three, if(i) there is a limited selection of cuisine, alcoholic and non-alcoholic beverages; (ii) the menu is well presented; (iii) the atmosphere is modest;(iv) the kitchen is well fitted;(v) kitchen hygiene is strictly observed;(vi) kitchen equipment is maintained in a good working condition;(vii) there is a trained cook;(viii) staff are courteous and offer a satisfactory level of service; and(ix) there is a servery.(2) For purposes of this regulation, “styles of service” include a silver service, a family service and a plated service.(3) The additional requirements for a tea or coffee shop are as follows:(a) there shall be offered only non-alcoholic beverages, snacks and light meals;(b) there shall be adequate natural and artificial lighting throughout the premises;(c) there shall be adequate natural or artificial ventilation or both;(d) grounds and floors shall be maintained clean and tidy;(e) fire fighting facilities and guidelines shall be clearly indicated;(f) provision of a safe alternative power source;(g) there shall be a well fitted kitchen kept in a good hygienic condition;(h) there shall be facilities for cold and hot preservation of food and food items;(i) there shall be an efficient running water and water storage facility;(j) sanitary installations shall be kept in a good hygienic condition; (k) there shall be a washroom for the exclusive use of males and another for the exclusive use of females maintained in good hygenic condition;(l) kitchen staff shall wear uniforms and protective gear;(m) crockery, pots and utensils used in preparation and production of food for service shall be cleaned and stored in a tidy manner in designated areas;(n) staff shall undergo half-yearly medical examination;(o) a first aid kit shall be provided;(p) a menu card shall be provided;(q) there shall be a car park to accommodate at least fifty per cent of total seating capacity;(r) provision of dry and wet storage facilities;(s) food safety practices and guidelines shall be clearly displayed; and(t) provision of staff facilities.(4) The additional requirements for a rest stop are as follows:(a) there shall be an adequate parking area;(b) grounds and floors shall be maintained clean and tidy;(c) there shall be a pay washroom for the exclusive use of males and another for the exclusive use of females maintained in a good hygienic condition;(d) sanitary installations shall be kept in a good hygienic condition;(e) there shall be multi-purpose private areas;(f) there shall be an efficient running water and water storage facility;(g) there shall be a convenience store;(h) directional signage shall be displayed conspicuously;(i) provision of a first aid kit;(j) a regular cleaning schedule of the rest rooms shall be kept; and(k) provision of staff facilities.(5) The additional requirements for an airline, offshore or contract catering are as follows:(a) there shall be a well-fitted and equipped kitchen;(b) an area shall be designated for packaging;(c) there shall be a facility for cold and hot preservation of food and food items;(d) there shall be a washroom for the exclusive use of male staff and another for the exclusive use of female staff maintained in a good hygienic condition;(e) kitchen staff shall wear uniforms and appropriate protective gears;(f) crockery, pots and utensils used in the preparation and production of food shall be cleaned and stored in a tidy manner in designated areas;(g) all departments shall be clean and tidy;(h) staff shall undergo half-yearly medical examination;(i) record books shall be maintained and updated regularly; (j) provision of a first aid kit;(k) there shall be an office for administrative purposes; and(l) a suitable vehicle shall be provided for operations. |
Procedures to FollowNot Avaiable |
Responsible InstitutionMinistry of Tourism, Arts & Culture
Accra |
Relevant Forms to Download |
Fees / ChargesNot Avaiable |