Regulation 19 Exceptions to compensation payment Subject to these Regulations, a supplier is exempted from payment of compensation to a customer where the breach of duty in respect of which compensation is payable occurred as a result of or in the following circumstances  (a) severe weather conditions;  (b) the inability to gain access to the customer's premises;  (c) industrial action by employees of the supplier, subject to the Labour Act, 2003 (Act 651);  (d) a frivolous or vexatious complaint;  (e) the breach of an enactment was likely to occur if the supplier took the action; or  (f) failure of the customer to pay any charge required to be paid before an action is taken.