Regulation 12 Meter repositioning (1) A customer may apply to the supplier for a change in the position of the electric meter at the customer's premises by stating the reasons for the change in position and indicating the preferred location of the meter. (2) On receipt of the customer's request, the supplier shall provide the estimate and charge for repositioning the meter within five working days where the request is reasonable. (3) Where the supplier rejects the request, the supplier shall provide the customer with the reasons for the rejection. (4) Where the customer pays the required charge, the supplier shall reposition the meter within fourteen days. (5) Where the supplier fails to provide the estimates and charges contrary to subregulation (2) or fails to reposition the meter contrary subregulation (4), the supplier shall, subject to these regulations pay the customer the sum prescribed in the Schedule.