Regulation 5 Restoration of supply  (1) Where a supplier is informed of an interruption in the customer's supply due to a fault in or damage to the supplier's distribution system either by the customer or a person other than the customer, the supplier shall, unless the fault was caused by a natural disaster, restore supply to the customer's premises  (a) in the case of a minor fault, within  (i) eight hours, in the case of a metropolitan or municipal area or industrial estate,  (ii) twelve hours, in the case of a district capital, and  (iii) twenty four hours, in the case of a rural area; or (b) in the case of a major fault that would require capital intensive equipment replacement, within  (i) eighty hours, in the case of a metropolitan or municipal area or industrial estate,  (ii) one hundred and twenty hours, in the case of a district capital, and  (iii) two hundred and forty hours, in the case of a rural area.  (2) A supplier shall restore electricity supply to a customer who has been disconnected for non-payment of electricity bill or undisputed arrears within  (a) six hours, in the case of a metropolitan or municipal area or industrial estate,  (b) twelve hours, in the case of a district capital, and  (c) eighteen hours, in the case of a rural area,  after settlement of all outstanding financial obligations.  (3) Where the electricity supply to a customer's premises is interrupted by natural disaster supply shall be restored by the supplier within the period specified in subregulations (1) and (2) after the situation returns to normalcy.  (4) A supplier shall pay the customer the sum prescribed in the Schedule, subject to regulation 19, (a) where the supplier fails to restore supply to the customer's premises in accordance with the time specified in subregulations (1) and (2); and (b) in respect of each consecutive twelve-hour period after the expiry of the period specified for the restoration of supply.  (5) Subject to regulation 19, the sum prescribed shall not be paid by the supplier where  (a) it was not practicable for the supplier to be aware that the supply had not been restored; or  (b) the premises or the vicinity within which the premises is situated is supplied through an electric feeder situated on a river or sea bed; or  (c) the premises is situated on an island and no alternative means of supply to the island exists.